Shipping policy

 

Shipping Policy

1. Free Shipping Worldwide We are happy to offer Free Shipping on all orders. The price you see at checkout is the final price.

2. Order Processing Time We prepare and pack your order within 1 to 2 business days (Monday to Friday, excluding holidays) after we receive your confirmation email.

3. Delivery Times Once your order is ready and shipped, the delivery time is between 5 and 9 business days, depending on your country and local delivery services. (Total time to receive your order = 2 days processing + 5 to 9 days shipping).

4. Customs, Duties, and Taxes (No Extra Costs) We pay all the import taxes and customs duties in advance. This means you will not pay any extra money when the package arrives at your door.

Safety Notice: In very rare cases, a local customs office might hold a package and ask for a small fee by mistake. If this happens to you, please do not pay it. Contact us immediately at hello.kinetech@gmail.com and we will resolve the issue for you.

5. Order Tracking When your order leaves our warehouse, we will send you an email with a tracking number. You can use this number to see where your package is at any time. Please allow up to 48 hours for the tracking link to start working.

6. Late Deliveries If your tracking number shows no movement, or if you have not received your order after 12 business days, please email us at hello.kinetech@gmail.com with your name and order number. We will find out where it is.

7. Wrong Address Disclaimer Please check your shipping address carefully before you pay. It is the buyer's responsibility to provide the correct address. If you realize you made a mistake, email us immediately. If the package is already shipped, we cannot change the delivery address or offer a refund for the lost package.