Refund policy

1. 14-Day Return Window We have a strict 14-day return policy. This means you have exactly 14 days after receiving your item to request a return.

2. Return Conditions To be eligible for a return, your item must be in the exact same condition that you received it: unworn or unused, with all original tags attached, and in its original, undamaged packaging. You will also need to provide your order number and clear proof of purchase.

3. How to Start a Return To start a return, please contact us at hello.kinetech@gmail.com. If your return is conditionally accepted, we will send you specific instructions on how and where to send your package. Items sent back to us without requesting and receiving prior approval will not be accepted or refunded.

Please send your approved returns to our processing facility at:

Kinetech Returns Parcel Locker 10334 79096 38-44 Sheridan St Cairns City QLD 4870 Australia

4. Return Shipping Costs

  • Change of mind: If you want to return the item because you changed your mind or chose the wrong size, you (the customer) are strictly responsible for paying all return shipping costs.

  • Damaged or wrong items: If the item is broken, defective, or we sent the incorrect product, we will cover the return shipping costs after checking the issue.

5. Damages and Issues Please check your order as soon as it arrives. Contact us immediately at hello.kinetech@gmail.com if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and fix it quickly.

6. Exceptions / Non-Returnable Items For health, safety, and hygiene reasons, we absolutely cannot accept returns on sealed personal care goods (like body products) if the seal is broken or the item is opened. We also do not accept returns for custom products, hazardous materials, flammable liquids, or gift cards. Please contact us if you have questions about your specific item.

7. Exchanges The fastest way to ensure you get what you want is to return the item you have. Once your return is received, checked, and accepted, you can make a separate purchase for the new item.

8. Refunds We will notify you only after we receive and carefully check your return. If the refund is approved based on our strict condition checks, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund. If more than 15 business days have passed since we approved your return, please contact us at hello.kinetech@gmail.com.